CRITICAL BULK

TERMS OF SERVICE

Effective Date: July 9, 2026

1. INTRODUCTION

Welcome to Critical Bulk (“Company”, “we”, “us”, or “our”). These Terms of Service (“Terms”) govern your access to and use of our website, products, and related services. By accessing the website or placing an order, you agree to be bound by these Terms.

Business Information:
Jaroslav Hošovský
Business Registration No. (IČO): 29667909
Registered Office: Cihelní 1106/85, 702 00 Moravská Ostrava, Czech Republic
Email: criticalbulk.co@gmail.com

2. ELIGIBILITY

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to place an order. By using the website, you represent that you have the legal capacity to enter into a binding agreement.

3. PRODUCTS

Critical Bulk sells print-on-demand apparel, currently focused on printed T-shirts. Products are manufactured only after an order is submitted and accepted.

Images are illustrative. Actual products may vary slightly due to:
• monitor settings,
• lighting conditions,
• garment manufacturing tolerances,
• print placement tolerances,
• color variations between digital previews and physical products.

Such variations are normal and do not constitute defects.

4. PRINT-ON-DEMAND FULFILLMENT

Products are fulfilled through third-party production partners, including Printify and its manufacturing network.

Production begins shortly after an order is accepted. Because products are custom-made, changes or cancellations may not be possible once production has started.

We reserve the right to change production partners without notice provided product quality remains substantially similar.

5. ORDERS

An order constitutes an offer to purchase. We reserve the right to accept, reject, limit, or cancel any order at our discretion.

Examples include:
• suspected fraud,
• pricing errors,
• inventory or production issues,
• legal compliance concerns,
• violations of these Terms.

Order confirmation does not guarantee acceptance. A contract is formed only when the order is accepted and processing begins.

6. PRICING AND PAYMENT

All prices are displayed in the currency shown at checkout. Prices may change without notice.

Customers agree to provide accurate billing and payment information. If payment authorization fails, we may cancel the order.

Customers are responsible for all applicable taxes, customs duties, import charges, and governmental fees unless expressly stated otherwise.

7. SHIPPING

Estimated delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by:
• shipping carriers,
• customs inspections,
• weather events,
• strikes,
• supply chain disruptions,
• force majeure events.

Risk of loss transfers to the customer when the shipment is delivered to the carrier, except where applicable law requires otherwise.

8. LOST, STOLEN, OR DELAYED PACKAGES

We are not responsible for packages lost or stolen after confirmed delivery.

If a package appears lost in transit, customers should contact us promptly. We may assist in filing carrier claims but do not guarantee reimbursement from the carrier.

9. RETURNS, REPLACEMENTS, AND REFUNDS

Because products are made to order, returns based solely on buyer's remorse, ordering the wrong size, or change of mind may be restricted as described in our Refund Policy.

If an item arrives:
• damaged,
• defective,
• materially misprinted,
• or incorrect,

the customer should contact us within 14 days of delivery and provide photographs.

Where appropriate, we may:
• replace the item,
• issue store credit,
• provide a refund,
• or offer another reasonable remedy.

10. SIZE INFORMATION

Customers are responsible for reviewing size charts before ordering. Minor measurement differences may occur due to manufacturing tolerances.

Ordering the wrong size does not automatically entitle a customer to a refund or replacement.

11. INTELLECTUAL PROPERTY

All website content, designs, graphics, logos, branding, text, product artwork, and related materials are owned by Critical Bulk or its licensors and are protected by intellectual property laws.

No content may be copied, reproduced, sold, distributed, modified, or commercially exploited without prior written permission.

12. TRADEMARKS

Critical Bulk names, logos, slogans, and brand identifiers may not be used without authorization.

Unauthorized use may result in legal action.

13. USER CONTENT

If customers submit reviews, comments, photographs, suggestions, or other content, they grant us a worldwide, non-exclusive, royalty-free license to use, display, reproduce, and publish such content for business purposes.

Customers represent that they own or have permission to submit such content.

14. PROHIBITED CONDUCT

Users may not:
• violate laws,
• infringe intellectual property rights,
• submit fraudulent information,
• interfere with website operation,
• distribute malware,
• attempt unauthorized access,
• harass or abuse others,
• engage in chargeback abuse,
• use automated scraping tools without permission.

15. FRAUD PREVENTION

We reserve the right to investigate suspicious transactions and request identity verification.

Orders associated with fraud, abuse, or payment disputes may be cancelled without notice.

16. CHARGEBACKS

Customers agree to contact us before initiating a chargeback.

Fraudulent or abusive chargebacks may result in account restrictions, order cancellation, collection efforts, or legal remedies permitted by law.

17. THIRD-PARTY SERVICES

The website may contain links to third-party services including Shopify, payment processors, shipping carriers, and social media platforms.

We are not responsible for third-party content, policies, products, or services.

18. PRIVACY

Personal information is handled according to our Privacy Policy. By using the website, you acknowledge that data may be processed by service providers involved in operating the store, processing payments, fulfilling orders, and providing customer support.

19. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by law, the website and products are provided on an “as is” and “as available” basis.

We disclaim all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Nothing in these Terms excludes rights that cannot legally be excluded under applicable consumer protection laws.

20. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Critical Bulk shall not be liable for indirect, incidental, consequential, punitive, special, or exemplary damages.

Our total liability arising from any claim shall not exceed the amount paid by the customer for the order giving rise to the claim.

Some jurisdictions do not allow certain limitations; therefore parts of this section may not apply to certain customers.

21. INDEMNIFICATION

You agree to indemnify and hold harmless Critical Bulk, its owner, contractors, service providers, and partners from claims, liabilities, damages, costs, and expenses arising from your breach of these Terms or misuse of the website.

22. FORCE MAJEURE

We are not liable for delays or failures caused by events beyond reasonable control, including natural disasters, pandemics, war, civil unrest, governmental actions, internet outages, cyberattacks, labor disputes, or supply chain interruptions.

23. EXPORT AND SANCTIONS COMPLIANCE

Customers represent that they are not located in jurisdictions subject to applicable trade restrictions and are not prohibited from purchasing under applicable laws.

24. TERMINATION

We may suspend or terminate access to the website or refuse service at any time if we reasonably believe a user has violated these Terms or applicable law.

25. SEVERABILITY

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.

26. NO WAIVER

Failure to enforce any provision shall not constitute a waiver of future enforcement of that provision or any other provision.

27. ENTIRE AGREEMENT

These Terms, together with referenced policies, constitute the entire agreement between the customer and Critical Bulk regarding website use and purchases.

28. GOVERNING LAW

These Terms are governed by the laws of the Czech Republic, excluding conflict-of-law principles.

If you are a consumer residing outside the Czech Republic, including in the United States, nothing in these Terms shall deprive you of mandatory consumer rights granted by applicable law in your jurisdiction.

Unless mandatory law provides otherwise, disputes shall be resolved by the competent courts of the Czech Republic.

29. CHANGES TO THESE TERMS

We may update these Terms from time to time. Updated versions become effective when published on the website. Continued use of the website after publication constitutes acceptance of the revised Terms.

30. CONTACT INFORMATION

Questions regarding these Terms may be directed to:

Critical Bulk
Jaroslav Hošovský
Business Registration No. (IČO): 29667909
Cihelní 1106/85
702 00 Moravská Ostrava
Czech Republic

Email: criticalbulk.co@gmail.com